Policy
Refund Policy
This page explains when CapeShop can refund, replace, or review an order for digital cape codes and preorders.
Effective date: August 9, 2026
For a shorter trust overview, delivery notes and support access, visit the CapeShop Trust Center.
Digital products
CapeShop sells digital cape codes and related digital delivery items. Because these products can be viewed, copied, delivered, redeemed, or transferred after purchase, orders are final once a working code has been delivered.
We do not offer refunds for buyer's remorse, accidental purchases, choosing the wrong cape, changing your mind, price changes after purchase, or redeeming a code on the wrong Minecraft account.
When a refund or replacement may apply
Contact support if a code is invalid, already redeemed before delivery, duplicated, defective, not delivered after payment confirmation, or cannot be redeemed through no fault of the customer.
After review, we will normally try to provide a working replacement first. If we cannot provide a working replacement within a reasonable time, we may refund the price paid for the affected product.
Preorders
Preorder listings may show an expected delivery date or delivery window. These estimates can change when supply, verification, platform availability, or provider-side issues change.
If we cannot fulfill a preorder within the listed delivery window, you may request a refund for that preorder unless you choose to keep waiting.
What support needs
To review an issue, include your order email, order ID if available, product name, a clear explanation of the problem, and screenshots or redemption-error proof where relevant.
Do not publicly post unused codes. Send order details only through email support or Discord support channels.
Review process
We may check order records, delivery records, code status, payment status, support messages, fraud signals, and any proof you provide before deciding whether a replacement or refund applies.
Refunds, when approved, are sent back through the original payment method where possible. Processing time depends on the payment provider and bank.
Chargebacks and abuse
If you have a delivery or redemption problem, contact CapeShop support first so we can review it. Chargeback abuse, false claims, fraud, or repeated policy misuse may lead to account limits, order cancellation, or refusal of future orders.
Contact support
For refund or replacement questions, contact [email protected] or join our Discord.